Page 1 of 1

Very Bad Service Toyota Midrand

Posted: Fri Nov 11, 2011 1:34 pm
by WayneSchalk
It really makes me angry that these day's all you get is bad service.

I dropped off by bakkie at Toyota Midrand to replace a burst air-con pipe, turns out Toyota no longer manufactures the pipe.

When I collected my bakkie I was left with a dent on the door, my change cup was repossessed (probably less than R5, but not the point) and they helped themselves to all of my chewing gum.

So now my bakkie is even worse than what it was when I dropped it off!!!!

Re: Very Bad Service Toyota Midrand

Posted: Fri Nov 11, 2011 2:46 pm
by Mr_B
Dont' take it lying down... go visit them and make your point to the dealer principle directly... I've seen way to many sloppy okes(aka appis) at car services centres that really don't give a continental hoot about your property... they seem to think if you leave it on their premises, it theirs to do with what they want!

Re: Very Bad Service Toyota Midrand

Posted: Fri Nov 11, 2011 2:52 pm
by OOOOMS
Yeh agree with Mr B, take it up with 'em DP :thumbup:

Re: Very Bad Service Toyota Midrand

Posted: Fri Nov 11, 2011 3:01 pm
by RiyadhFortuner
definately take it up, in the very least they can or rather must have the dent removed

Re: Very Bad Service Toyota Midrand

Posted: Fri Nov 11, 2011 5:42 pm
by FIRSTGEER
I agree 100% in taking it up with the owners or management. The only problem is that most service centres have large signage around the premises stating that the management cannot be held responsable for any damages or fire damage or theft to customers vechiles whilst the vechiles are on their premises.It sucks.

Re: Very Bad Service Toyota Midrand

Posted: Fri Nov 11, 2011 5:46 pm
by jacques kotze
If they don't want to listen to you, tell them you're going to the media or something, but then you must do what you say. Keep us updated!

Re: Very Bad Service Toyota Midrand

Posted: Fri Nov 11, 2011 7:42 pm
by Donkey
:thumbdown: :tickedoff:

Very Bad Service Toyota Midrand

Posted: Fri Nov 11, 2011 9:52 pm
by Pypkar
Had the same bad service from them after my injector driver blew, i was quoted the part number and said it eould cost R12 500 to replace, so phoned a friend at monument toyota and found out that the part costs R3000, phoned the service manger and he said that that was the quoted price and that they would stick to it, needles to say i had to fix my own car there!!

Useless

Re: Very Bad Service Toyota Midrand

Posted: Fri Nov 11, 2011 10:03 pm
by Polarbear2008
Surely they belong to the RMI? You can complain there too, if no-one else will listen! Also Toyota SA would be another avenue. It would be interesting to see what the CPA has to say about this!

Re: Very Bad Service Toyota Midrand

Posted: Mon Nov 14, 2011 8:27 pm
by WayneSchalk
Well all I got after a promised callback is a read reseat "message not read and deleted" this email was to the DP at Toyota Midrand.

Re: Very Bad Service Toyota Midrand

Posted: Mon Nov 14, 2011 8:32 pm
by OOOOMS
WayneSchalk wrote:Well all I got after a promised callback is a read reseat "message not read and deleted" this email was to the DP at Toyota Midrand.
:o: That SUCKS :!:

Re: Very Bad Service Toyota Midrand

Posted: Tue Nov 15, 2011 8:24 am
by Dingo
well if that's thier attitude, then they've just lost a possible client. :( :( :( . I work in Midrand and would've used them for servicing my vehicle. Thanx for the heads up

Re: Very Bad Service Toyota Midrand

Posted: Tue Nov 15, 2011 8:30 am
by WayneSchalk
Dingo wrote:well if that's thier attitude, then they've just lost a possible client. :( :( :( . I work in Midrand and would've used them for servicing my vehicle. Thanx for the heads up
Here is the read receipt :thumbdown:

Re: Very Bad Service Toyota Midrand

Posted: Tue Nov 15, 2011 8:37 am
by CasKru
They suck.

You can always let them no that they have now lost a potential 6000 clients (member count on the forum) that have seen what bad service they deliver

Re: Very Bad Service Toyota Midrand

Posted: Tue Nov 15, 2011 8:38 am
by Die$eL
@#$!@#$!@#%!!!!

:tickedoff:

WTH with these people at stealerships???

REading around this happens at virtually all branches. Yes there is the odd case of good service but this has become the norm.

And because of situations like this i'd rather buy 2nd hand vehicles which are out of warranty. I'd really have sleepless nights if my vehicle was in at a stealership for any work!

1st - keep track of all communications and everything that goes on between you and them
2nd - take it up as high as you can go. These "employees" need to catch a wake up!
:tickedoff:

Re: Very Bad Service Toyota Midrand

Posted: Tue Nov 15, 2011 8:48 am
by WayneSchalk
CasKru wrote:They suck.

You can always let them no that they have now lost a potential 6000 clients (member count on the forum) that have seen what bad service they deliver

That is exactly it, I will call them today and send them the link. I was told yesterday that its probably the people at the wash-bay that's responsible, and I quote "have no control over these individuals" ?!?!?!?!?!?!?!?

Re: Very Bad Service Toyota Midrand

Posted: Tue Nov 15, 2011 9:28 am
by Dingo
and I quote "have no control over these individuals" ?!?!?!?!?!?!?!?[/quote]

Wayne, that's a load of "crok", the DP is responsible for the entire dealership and what happens on the premises, even if they use outside contractors to do certian jobs.

Re: Very Bad Service Toyota Midrand

Posted: Tue Nov 15, 2011 1:59 pm
by Sebata
quote="Dingo"]and I quote "have no control over these individuals" ?!?!?!?!?!?!?!?[/quote]
well that qoute sounds familiar i got the same from the stealership in Commisioner street JHB CBD :thumbdown: :thumbdown: :thumbdown:

Re: Very Bad Service Toyota Midrand

Posted: Tue Nov 15, 2011 3:52 pm
by Family_Dog
I must say the service from the Dealerships out here in the Sticks *do* offer better service than this!


-F_D