TOYOTA EXTENDED WARRANTEE

[mytruck]

Hi Guys
Need some input from the seasoned veterans. I have a 2009 Hilux Virgo D4-D that has gone for its 70 000 km service. Service guy phones and lists the following problems;
1. needs new thrust bearing
2. clutch slipping in 4th, needs to be replaced
3. Gear level is loose and bush needs to be replaced.
I have an extended Toyota warrantee on this vehicle, but he reckons only the thrust bearing will be covered. I need to fit the rest of the bill :wth:
Is this right or are they taking me for a ride here?

[Scorpion]

Hi, Stefan

Doesn't sound quite correct to me. Clutch at 70k should still be covered by the motorplan, but after that it would be for your own account, as it's a consumable item like tyres. As for the loose gear lever and thrust bearing, I can't see why that should be for your account. I've never heard of bushes on a gear lever, never mind them being worn out.

Fight them! Where are you servicing?

[JEEPIE]

Hi, Stefan

Doesn't sound quite correct to me. Clutch at 70k should still be covered by the motorplan, but after that it would be for your own account, as it's a consumable item like tyres. As for the loose gear lever and thrust bearing, I can't see why that should be for your account. I've never heard of bushes on a gear lever, never mind them being worn out.

Fight them! Where are you servicing?

at toyota
(everything keeps going right toyota)
yeh rite

[ChrisF]

tell him ONLY replace items covered by the extended warantee ....., then mention you have a contact that can replace the rest cheaper ......



this is all one big scam !! They MILK those warantees .... and then forget to do the basic service !!! GRRRRR !!

[Scorpion]

Where are you servicing?

at toyota

That's why I'm asking - sounds more like he's servicing at Jeep...

[jacques kotze]

Where are you servicing?

at toyota

That's why I'm asking - sounds more like he's servicing at Jeep...

Sorry, off topic. My Father-in-law had two Jeeps and traded them both in on GWM, one is a Steed 5 double cab 4x4 and the other one is a H5. That should tell you something. . . .

[Scorpion]

Also had a Grand Cherokee and traded it in on a MIni...

[Mars]

That cannot be right. My D4D has done 208000 ks with the original clutch so far without issues.

[Rianc]

Ek is nou besig om my moel te pluk! My bakkie is in vir sy 120000km diens en die airbag liggie bly aan. Dis mos die coil wat agter die stuurwiel sit soos hulle dit ook getoets het twee weke gelede!, en op 'n ander forum hier bespreek was. Die diensbestuurder het gesê dat ek moet rustig wees, siende die warranty dit sal betaal. Nou bel ek en vra of my voertuig gereed is? " Meneer, ons sou jou nou bel en vra of ons die component maar moet vervang?" " Want die warranty dek sleg parts like gearboxes en engins"! Flip, maar julle weet wat ek bedoel! Ek het die mannetjie dood voor oe gesweer dat ek nou nou daai f'ken kantoor van hulle gaan kom omdop. Toe die ding (warranty) aan my verkoop was " Meneer moet oor niks bekommer nie, alles word gedek! houding" Nou het ek al meer betaal as wat die part kos en ek mag blykbaar nie claim nie! Sies Toyota! Sies! en weer Sies!

[ChrisF]

toe ek die dag teken vir my Toyota is ek gavat na klein kamertjie waar n tannie my onder oë gevat het. Meneer wil jy "dit" by hê?

Nee dankie, Ek wil net die bakkie koop ...

Meneer wil jy "dat" by hê?

Nee dankie, ek wil net die bakkie koop ....

dink nie sy het mooi verstaan nie, want sy wou nog n honderd ander goed aan my smous ....

en toe: "Meneer wil jy n extended warantee uitneem?" (VROU- die wa het nog nie eens 10km op die klok nie en jy praat al van n extended warantee)

Jy moes haar gesig sien toe ek nee sê !!


En TOE, vra ek mos: "En gaan die waarborg nog geldig wees as ek:
- n yskas bedraad
- Burnco bumper opsit
- Ironman suspensie
- snorkel
- ......


TOE moes jy haar gesig sien ..... hehehehehe ....


NEE dame, ek koop n 4x4, en wat help n extended warantee as julle nie voorsiening maak vir 4x4 items in jul waarborg nie ?????????


WAARVOOR dink hulle koop mens n 4x4 ????? NIE alle 4x4's word gekoop vir parkering by die mall nie ....


voor n 100km op die klok was die yskas bedraad ...
voor 1 000 km was die burnco bumpers op
kort hierna die Ironman.

[Rianc]

Ek het toe gistermiddag naas my post die manne by Toyota gaan besoek. Ek het behoorlik my speelgoed uit die kot uit gegooi. Ek het wel vir hulle gevra on die spring coil te vervang nadat hulle my gese het die waarborg gaan dit nie dek nie, toe besluit hulle sommer ek gee nou vir hulle die reg om met alles voort te gaan sonder om my te vra. Die rekening was R8275! nee, die cambelt is nie vervang nie, blykbar eers op 150 000km. Ek maak toe die man wat die waarborg aan my verkoop het, die diens konsultant en die diens betuurder bymekaar. Ek het so tekere gegaan dat die huma recources tannie my 'n bier gebring het. Dit het dit beter gemaak! Na 'n paar oproepe van die diens bestuurder, gaan die R1339 van die spring coil blykbaar na aan my terug betaal word? Ek noem spesifiek nie vir nou die ouens se naam nie, want dis eerder die ouens wat die waarborg dra wat moet pakslae kry!

[mytruck]

Feedback on my saga.
Clutch and thrust bearing claim was rejected by Toyota. New gear level was replaced under warrantee. I have never in my life experienced such bollie service from a dealership. Over and above these issues, wiper blades were to be replace. I know its a small thing, but when collecting the vehicle, service guy says, he's you invoice and oh yes sorry they forgot to replace the wiper blades. Come back next week and we will do it for you. (thinking to my self - yeah right, this place will never see me again). The invoice was never explained to me. When handing the vehicle in, I requested that the headlights be reset/aligned and there was a small high pitched whistling sound. Neither of these to my knowledge have been looked at.
To top it of, they phone to say your car is ready, come and collect. Get there 30 minutes later, service dude says, just sit there for a while, they are just busy with your invoice. :evil: Eventually get the car, again service guy says here is your car, sorry we did not wash it, we had no water. I ask you with tears in my eyes, knowing that you have irritated a client to no end and then still tell me this. Again it can happen, but at least say that here's a car wash voucher or something, anything to make a client feel that he is a valued customer.

[Rianc]

I feel for you boet! Come to think of it, why should one have to pay for and extended warranty if nothing is covered? And why should one always have to fight first to get results?

[mytruck]

Update on my saga.
Send email to service manager and to cut a long story short all I can say is my faith has been restored in the dealership and the brand. Hilux is going in next Tuesday for clutch replacement and all labour and parts are going to be covered.
Awesome is all I can say.