Halfway Toyota Ngami

We like to moan when we receive bad service, but why not praise somebody for exceptional service your received from them for a change? Do it here, let us know who we can use and who we can trust.
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Ben61
High Range 2WD
High Range 2WD
Posts: 28
Joined: Sun Feb 15, 2015 6:43 pm
Town: George Wes Kaap
Vehicle: Toyota Hillux 3ltr D4D
Real Name: Ben
Club VHF Licence: HC151
Location: George

Fri Jul 13, 2018 6:05 pm

We were on our way to tour Botswana all the way from George South Africa. When we arrive in Mafikeng our Hilux gearbox start making strange noises on the 1st, 2nd and 3rd gear bud the 4th and 5th gears had no noises. We went to a guy in Mafikeng to investigate and he said it was the shaft or a bearing but we could ride like that as long we don’t put too match torque on the gears.

When we arrive at Maun we decided to visit Toyota to ask them what it could be and is it a major problem. One of the mechanic drive with me and said that it sounds like a bearing but they must remove the gearbox to make sure. First they looked on the system to see if they got parts before they take the gearbox out. Cause we were a group that tour together and was supposed to leave the next morning for 3rd Bridge kamp Moremi area. On that time it was lunch hour for the guys but Kaulo Maphakwane and Gorerlamang Senase Removed the Gearbox during their lunch time. They offer us chairs to sit on while they are busy. Lebo Ketwsede (Workshop Foreman) was also very helpful and got us a driver to take us to town and do our shopping in the meantime.

Dikgomo Mogamisi came to us and introduce himself to us like all the others and said that he will be working on the gearbox. He explain everything to me what it could be and what he is doing with the gearbox. Mr Mike Mruma (Workshop Manager) also talk to us and said that Dikgomo is the best guy to do the gearbox. Well at the end it was not a bearing it was Shaft in the gearbox that must be replaced. We offer to pay them overtime if they could just fix it so that we could leave with the group the next morning. Dikgomo assure us that he will try his best and see what he can get done.

Lebo arrange a Toyota Hilux 2.8 for us that we could use to drive to our camping site and to get back the following morning. When we left at about 18:30 Dikgomo, Mike and Richard was still there. Dikgomo was still busy with the gearbox.

We arrive the next mornig around 9:00 and was not full of hope that the Hilux would be finish. When we stop at the workshop our Hilux was idling. We could not believe it. Dikgomo came to us and said the Hilux is finished he just want to test drive it and make sure. Everything was perfect. He said he only left the workshop just before 20:00 the previous night when the gearbox was all intact and ready to be fit. Gorerlamang and Kaelo just fit it the morning when they arrive at work.





With this letter we would like to thank you guys from the bottom of our hearts for the best service we could ever think of.
Specially the following guys:
Dikgomo Mogamisi – for the gearbox overhall and all the time and effort he put in to make us mobile again.
Kaulo Maphakwane and Gorerlamang Senase – for the effort they put in to remove the gearbox and fit it again. And they did it in their lunch hour.
Lebo Ketwesede – for all the kind words and help with transport
Mike Mruma – for all the help and advise.
Richard van der Berg – for the moral support and advise.

You can be really be proud of this guy’s working for you. They are really the best and we are going to send this to Toyota Head Office as well so that they could see you are the best Dealership and Service Centre. Thanks again we really appreciate the good service we got from you guy’s.

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Mud Dog
Moderator
Moderator
Posts: 28629
Joined: Tue Apr 29, 2008 2:18 am
Town: East London
Vehicle: '90 SFA Hilux DC 4X4, Full OME, 110mm lift. Brospeed branch, 50mm ss freeflow exhaust. 30 x 9.5 Discoverer S/T's on Viper mags. L/R tank. (AWOL) '98 LTD 2.4 SFA, dual battery system. Dobinson suspension, LR tanks, 31" BF mud's.
Real Name: Andy
Club VHF Licence: HC103

Fri Jul 13, 2018 6:22 pm

Always nice to hear the positive stories and not always all the crappy ones. Good on you for posting it Ben and a feather in the cap for the workshop. That's what service should be like. Well done! :thumbup:
When your road comes to an end ...... you need a HILUX!.

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Life is like a jar of Jalapeño peppers ... what you do today, might burn your ass tomorrow.
Don't take life too seriously ..... no-one gets out alive.
It's not about waiting for storms to pass. It's about learning to dance in the rain.
And be yourself ..... everyone else is taken!

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Dowe Koos
LR 4WD Full Lockers
LR 4WD Full Lockers
Posts: 817
Joined: Fri Oct 10, 2014 6:44 pm
Town: Pretoria
Vehicle: Toyota Buschwagen 2.7 4x4
Real Name: Hennie

Fri Jul 13, 2018 9:39 pm

+1
Ecc 1:9 Wat gewees het, dit sal daar weer wees; en wat gebeur het, dit sal weer gebeur, en daar is glad niks nuuts onder die son nie.

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Tim86
Low Range 4WD
Low Range 4WD
Posts: 124
Joined: Tue Apr 12, 2016 10:33 pm
Town: Cape Town
Vehicle: Hilux
Real Name: Tim

Sat Jul 14, 2018 4:53 pm

Fullway Toyota Ngami

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