Garmin Nuvi Product Safety Recall
Posted: Tue Aug 31, 2010 9:52 pm
I had already posted this, but cannot find it. My own Nuvi is affected.
***
Service Alert 1035
25 August 2010
*** PRODUCT SAFETY RECALL ***
Service Alert Number: 1035
TO: Automotive Business Partners & End Users
DATE: 25 August 2010
SUBJECT: Potential safety issue – Limited nüvi ® recall
====================================================================
DESCRIPTION
Garmin is voluntarily recalling certain nüvi devices that contain a specific battery that was
manufactured by the battery supplier within a limited date code range. Garmin has identified
potential overheating issues when certain batteries manufactured by the third-party battery
supplier within a limited date code range are used in certain Garmin nüvi models with a specific
printed circuit board (PCB) design. It appears that the interaction of these factors can, in rare
circumstances, increase the possibility of overheating, which may lead to a fire hazard.
Although there have been no injuries or significant property damage caused by this issue,
Garmin is taking this action out of an abundance of caution.
AFFECTED PRODUCTS
The recalled devices include a small subset of the following nüvi model numbers:
• nüvi 200W, 250W and 260W
• nüvi 7xx and 7xxT (where xx is a two-digit number)
IMMEDIATE ACTION REQUIRED
Determine your nüvi model and serial number by looking at the label on the back or bottom of
your nüvi. You must provide this and other information to determine whether your nüvi is
affected by this recall.
To easily and quickly determine whether your nüvi is affected, go to
http://www.garmin.com/nuvibatterypcbrecall
If you do not have access to the Web site:
• In South Africa, call 0861-GARMIN / 0861-427646
• In Southern Africa, call +27 11 251-9999
• In the rest of Africa, call +44 870 850 1242
RESOLUTION
If you determine that your nüvi is affected by this recall, you must immediately stop using the
device and follow the instructions as provided. The unit will be collected & once the service is
concluded, your nüvi will be immediately returned to you. You will not have to pay for any
associated service or shipping charges, if the correct procedure is followed.
Do not attempt to remove the battery yourself. Promptly discharge the battery in any recalled
nüvi devices to eliminate the possibility of the battery overheating. To safely discharge the
battery, perform the following actions in order:
1. Disconnect the nüvi from all power cables and mounts.
2. Turn on the nüvi. The top right corner of the nüvi main menu displays the battery
symbol and indicates the current battery charge level.
3. Let the nüvi sit until the battery is completely discharged and the nüvi turns itself off.
4. Do not re-charge or continue to use a recalled nüvi.
CONCLUSION
We also take this opportunity to re-emphasise that Garmin’s existing product literature for nüvi
devices instructs and warns customers not to expose the products to extremely high temperatures
by leaving nüvi units in the windshield while unattended because of the extremely high
temperatures that can be reached on a car dashboard on a hot, sunny day. These high
temperatures can cause the battery to swell, which could contribute to overheating risks.
Garmin sincerely apologises for the inconvenience that this matter has caused. We value your
business and your faith in our company and want to maintain your confidence in and support of
our entire line of products. Even through our handling of this incident, we endeavour to retain
and strengthen your trust in the future.
***
-F_D
***
Service Alert 1035
25 August 2010
*** PRODUCT SAFETY RECALL ***
Service Alert Number: 1035
TO: Automotive Business Partners & End Users
DATE: 25 August 2010
SUBJECT: Potential safety issue – Limited nüvi ® recall
====================================================================
DESCRIPTION
Garmin is voluntarily recalling certain nüvi devices that contain a specific battery that was
manufactured by the battery supplier within a limited date code range. Garmin has identified
potential overheating issues when certain batteries manufactured by the third-party battery
supplier within a limited date code range are used in certain Garmin nüvi models with a specific
printed circuit board (PCB) design. It appears that the interaction of these factors can, in rare
circumstances, increase the possibility of overheating, which may lead to a fire hazard.
Although there have been no injuries or significant property damage caused by this issue,
Garmin is taking this action out of an abundance of caution.
AFFECTED PRODUCTS
The recalled devices include a small subset of the following nüvi model numbers:
• nüvi 200W, 250W and 260W
• nüvi 7xx and 7xxT (where xx is a two-digit number)
IMMEDIATE ACTION REQUIRED
Determine your nüvi model and serial number by looking at the label on the back or bottom of
your nüvi. You must provide this and other information to determine whether your nüvi is
affected by this recall.
To easily and quickly determine whether your nüvi is affected, go to
http://www.garmin.com/nuvibatterypcbrecall
If you do not have access to the Web site:
• In South Africa, call 0861-GARMIN / 0861-427646
• In Southern Africa, call +27 11 251-9999
• In the rest of Africa, call +44 870 850 1242
RESOLUTION
If you determine that your nüvi is affected by this recall, you must immediately stop using the
device and follow the instructions as provided. The unit will be collected & once the service is
concluded, your nüvi will be immediately returned to you. You will not have to pay for any
associated service or shipping charges, if the correct procedure is followed.
Do not attempt to remove the battery yourself. Promptly discharge the battery in any recalled
nüvi devices to eliminate the possibility of the battery overheating. To safely discharge the
battery, perform the following actions in order:
1. Disconnect the nüvi from all power cables and mounts.
2. Turn on the nüvi. The top right corner of the nüvi main menu displays the battery
symbol and indicates the current battery charge level.
3. Let the nüvi sit until the battery is completely discharged and the nüvi turns itself off.
4. Do not re-charge or continue to use a recalled nüvi.
CONCLUSION
We also take this opportunity to re-emphasise that Garmin’s existing product literature for nüvi
devices instructs and warns customers not to expose the products to extremely high temperatures
by leaving nüvi units in the windshield while unattended because of the extremely high
temperatures that can be reached on a car dashboard on a hot, sunny day. These high
temperatures can cause the battery to swell, which could contribute to overheating risks.
Garmin sincerely apologises for the inconvenience that this matter has caused. We value your
business and your faith in our company and want to maintain your confidence in and support of
our entire line of products. Even through our handling of this incident, we endeavour to retain
and strengthen your trust in the future.
***
-F_D