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Shame on you VW...

Posted: Sat Jun 17, 2017 6:14 pm
by Stef
2010 Polo 1.6 Comfortline
73 000 km

no second gear...and this is what the insides looked like:
VW quoted R16k to fix and R32k to replace gearbox (excluding the clutch) and the would keep the car for a week

As it turns out it's a common problem on these gearboxes; parts (from VW )only came to R1500; clutch another R2060 :silent:

Took it to a guy yesterday morning (yes on the public holiday) and got it back today at 12h00. Quoted me R3k on labour and did not charge extra for fitting the clutch.

(incidentally one can get a brand new gearbox from Germany for R6k landed in SA)

]Oh and VW Mcarthy Wonderboom....don't bother returning my call; I found a clutch kit thank you very much so you can keep your so-called genuine parts and mount it on your fancy new facades after the renovations. If I ever lose my sanity and buy another VW it certainly will not be from Wonderboom and I started servicing at Hatfield ages ago because you are less than helpful, but then again it would seem that the real experts are not employed by VW so I'll stop going there too....

[/rant over]

Re: Shame on you VW...

Posted: Sun Jun 18, 2017 12:37 am
by Mud Dog
Sad, but this seems to be the general game plan with all brands nowadays Stef. Try get you locked into their product and milk you for what you're worth ...... and worse still is that they keep getting away with it.

Re: Shame on you VW...

Posted: Sun Jun 18, 2017 8:39 am
by ChrisF
Stef sadly you could add Ford / Mazda / Toyota / ..... into those sentences just as well.

This industry is on a downward spiral.

My issues with Toyota Barloworld Tygervalley is well documented on this forum. So I take the morning off to take my car to Imperial Toyota Cape Gate - even though my office window looks out onto Barloworld Tygervalley.

Good clean workshop.
Glass wall, so you can see your car while having coffee ....

After the service I stop for fuel, the attendant asks if he should check the water and oil .... I comment that the car has just been serviced and all SHOULD be okay .... I start wondering and we open the bonnet :
- The petrol attendant picks up the window washer is low on water !! THANKS Imperial Toyota !!
- open the air filter box ... dust in the box .. seems they dont even open the airfilter on the 15k service.
- went home and took my checklist and CHECKED every single item the way they were paid to do !!! wetters !!!!
- when I got the customary follow up call I relayed what had happened ... still waiting for the service advisor to follow up .....

vir sulke patetiese diens kon ek maar net sowel na Barloworld Tygervallei gegaan het.

Re: Shame on you VW...

Posted: Sun Jun 18, 2017 8:43 am
by pietpetoors
Problem is that the majority of vehicle owners do not have the technical knowledge to make another plan and just belive what the agents tell them. As long as people get caught with this scam vehicle manufacturers will do it. This is the only time I agree with Julius, if I may quote him "Bloody Agents!"

Re: Shame on you VW...

Posted: Mon Jun 19, 2017 8:31 am
by Stef
My issues with VW and their after-sales support is also "well ranted"
I suspect VW would have kept the car for a week simply to order a new gearbox for R6k from Germany and told me that they fixed it and then they have a spare that can be fixed up for under R2k as I've already paid for the labour to remove it from the car.

My gearbox knowledge is also on the skimpy side, but I know how to use a phone, and I've learned not to trust VW.

This notion of hiding known issues and raping the customer's wallet will hopefully byte them hard with the current recession, and this is where the so-called backyard mechanics are carving a nice little position for themselves in the industry.

Ironic that the big VW building in Midrand has a slogan printed on the side that reads: "your car arrives an Audi, it should leave that way too" yet their lies and BS are driving the customers towards other avenues of support that actually tell it like it is.

(PS that clutch is a LUK nogals...fortunately I got SACHS for the SFA)

Re: Shame on you VW...

Posted: Mon Jun 19, 2017 2:08 pm
by Die$eL
I agree the dealers are really stealers

Hoever R6k for a new gearbox? That seems super cheap.

Re: Shame on you VW...

Posted: Tue Jun 20, 2017 9:14 am
by Stef
That's what the guy said...haven't verified it or tried getting one. I would imagine that it would not be from VW though, probably an aftermarket one manufactured under license from VW or something to that effect