WEST RAND DIESEL & AUTO ELECTRICAL (BOSCH)

And this is the part where we moan. If somebody rendered real bad service, weewee'd you off, caused you damage or cheated you (vehicle related), please please let us know by posting it here.
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We do encourage our members to please make sure that they can proof the facts they post in the bad service section if they do comment on bad service. We also request our members to please do not get carried away when complaining about bad service. This is a public web site. We would like everybody to know when somebody delivered a bad service bad we do not want it to leave a bad taste in the mouth.
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Ali3n
Monster Truck
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Posts: 4748
Joined: Mon Sep 27, 2010 2:06 pm
Town: Roodepoort
Vehicle: Jeep Commander 3.0 Limited
Real Name: Francisco the Great
Club VHF Licence: B338
Location: Roodepoort

Wed May 23, 2012 9:12 am

As you all know I bought my Surf earlier this year. Well it has been with WEST RAND DIESEL & AUTO ELECTRICAL in Chamdor since late March. Problem was it just died and wouldn’t start. I was told that it was the diesel pump and was quoted R8500 to have a mechanical pump installed and was promised the moon and the stars. Victor Germanus promised me that it would work with my AUTO box. Accepted the quote and he did the job only to find out it didn’t work with the AUTO box. They then repaired the old pump (which I found out now was not the problem) and re-fitted it on the 9th of May. Now 2 weeks later after them struggling to get it to start we are back to square 1. Same problem as before… I have even sent them all the wiring diagrams for the 2l-Te including the ECU diagram. Not that that bothers me. What bothers me is the fact that it is almost 2 months later and I have spent R8500 and am still sitting with the same problem… I will probably have to pay someone else who actually knows what they are doing to have it fixed… :aggresive: :evil: NEVER TAKE YOUR CAR TO ANY BOSCH SERVICE CENTRE UNLESS YOU WANT TO HAVE PROBLEMS LIKE THIS… :aggresive:
PRESENTLY DISADVANTAGED
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Custom built Rock Sliders, Bumpers, Belly protection.... Anything you can think of
Cell: 076 122 3744 E-Mail: fpanaino@gmail.com
Bear Grylls calls it "Ultimate Survival", overlanders call it "Camping"

OOOOMS
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Wed May 23, 2012 9:15 am

That's unacceptable..... :!:

Tx for the heads up :thumbup:

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mushroom
LR 4WD Rear Locker
LR 4WD Rear Locker
Posts: 412
Joined: Sat Oct 10, 2009 12:31 pm
Town: krugersdorp
Vehicle: '16 Legend 45 DC 4x4M
Real Name: James

Wed May 23, 2012 2:51 pm

Jeez dude thats bollocks - thanks for the heads up. I was thinking of getting them to wire in a new alternator etc, but wont do that...eish....sorry to hear about this :cry: :cry:
Q20 if its stuck, duct tape if it moves :shock2: :shock2: :shock2:

Racing snake
LR 4WD Rear Locker
LR 4WD Rear Locker
Posts: 420
Joined: Sun Jan 30, 2011 12:51 pm
Town: Randburg
Vehicle: Fortuner
Real Name: Brian

Wed May 23, 2012 4:47 pm

Sorry to hear that it's still not sorted. Hope you come right.

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Rebel 4x4
LR4WD, Lockers, Crawler Gears
LR4WD, Lockers, Crawler Gears
Posts: 1657
Joined: Wed Mar 03, 2010 8:28 pm
Town: Port Elizabeth
Vehicle: 2014 Suzuki Jimny Fully kitted with every extra you can imagine that is available for a Jimny
Real Name: Thomas
Location: Port Elizabeth

Wed May 23, 2012 8:07 pm

I wouldn't go so far by sayng, don't buy at any Bosch outlet...... Just my 2cw. Its like buying a vrot banana at Pick n Pay in Zambia, and saying you would never buy at Pick n Pay again.

And no, I don't have a family member working at Diesel and Electric....
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Rafs
LR 4WD Rear Locker
LR 4WD Rear Locker
Posts: 490
Joined: Thu Sep 15, 2011 3:27 pm
Town: Bergbron
Vehicle: Jeep Wrangler Sahara 4l
Real Name: Riana

Fri May 25, 2012 11:33 am

After all the hasle, and finaly getting the car returned to us to have it fixed somewhere else, as the guy at this Service centre didn't want to work on it any longer, this Service Centre has also not given us all our parts back...probably threw it away!!

And as for any Bosch Service Centre, I will not take my chances, just go and have a look at what other people have to say as well:
http://www.hellopeter.com/search-report ... ordint=784" onclick="window.open(this.href);return false;
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Mr_B
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Joined: Fri Oct 12, 2007 2:38 pm
Town: Cape Town
Vehicle: Honda Jazz
Real Name: Bretton
Location: Brackenfell

Fri May 25, 2012 12:19 pm

Ouch that's a cr@ppy one! Surely you shouldn't have paid the R8500, simply because, on their professional advise you did the manual pump conversion, which didn't work! There advise was incorrect! They should be held liable and carry the costs!

I'd consult the Consumer Protection Council!

OOOOMS
Top Web Wheeler
Top Web Wheeler
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Fri May 25, 2012 12:23 pm

Did they pay you all your money back ???

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Rafs
LR 4WD Rear Locker
LR 4WD Rear Locker
Posts: 490
Joined: Thu Sep 15, 2011 3:27 pm
Town: Bergbron
Vehicle: Jeep Wrangler Sahara 4l
Real Name: Riana

Fri May 25, 2012 12:31 pm

They dropped off the money, and the Surf yesterday. When Alien got home he saw half of the parts were missing.

They innitially did not want to refund their mistake, but after laying a complaint with Bosch SA and notifying them of this post on the forum they were suddenly happy to give the refund. :eh: Which doesn't help much if they dont give us all our parts back.
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OOOOMS
Top Web Wheeler
Top Web Wheeler
Posts: 19884
Joined: Tue Jul 16, 2013 7:09 am

Fri May 25, 2012 12:48 pm

Well I hope you push them to get all the parts back :thumbup:

Keep us posted..... :wink2:

Lyk my Mamma is lekker deM0##!& in...... :!:

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Rafs
LR 4WD Rear Locker
LR 4WD Rear Locker
Posts: 490
Joined: Thu Sep 15, 2011 3:27 pm
Town: Bergbron
Vehicle: Jeep Wrangler Sahara 4l
Real Name: Riana

Fri May 25, 2012 12:53 pm

OOOOMS wrote:Lyk my Mamma is lekker deM0##!& in......
Like you wouldn't believe!! :punch: :punch: :aggresive: :aggresive:
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OOOOMS
Top Web Wheeler
Top Web Wheeler
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Joined: Tue Jul 16, 2013 7:09 am

Fri May 25, 2012 1:46 pm

Rafs wrote:
OOOOMS wrote:Lyk my Mamma is lekker deM0##!& in......
Like you wouldn't believe!! :punch: :punch: :aggresive: :aggresive:
Janee, ek kan sien daai koek roller gaan nou-nou geswaai word..... :lol:

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Rafs
LR 4WD Rear Locker
LR 4WD Rear Locker
Posts: 490
Joined: Thu Sep 15, 2011 3:27 pm
Town: Bergbron
Vehicle: Jeep Wrangler Sahara 4l
Real Name: Riana

Fri May 25, 2012 1:50 pm

OOOOMS wrote:
Rafs wrote:
OOOOMS wrote:Lyk my Mamma is lekker deM0##!& in......
Like you wouldn't believe!! :punch: :punch: :aggresive: :aggresive:
Janee, ek kan sien daai koek roller gaan nou-nou geswaai word..... :lol:
Jaaa... wag tot ek die Cast iron panne uitruk.
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mushroom
LR 4WD Rear Locker
LR 4WD Rear Locker
Posts: 412
Joined: Sat Oct 10, 2009 12:31 pm
Town: krugersdorp
Vehicle: '16 Legend 45 DC 4x4M
Real Name: James

Fri May 25, 2012 2:08 pm

Personally I would be dealing with the main peanut at Bosch SA - let him chase these plonkers around, after all, the Bosch name is now associated to poor service.

As for the missing parts, if they cannot find them I would insist they replace them...
m2cw
Q20 if its stuck, duct tape if it moves :shock2: :shock2: :shock2:

OOOOMS
Top Web Wheeler
Top Web Wheeler
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Joined: Tue Jul 16, 2013 7:09 am

Thu May 31, 2012 1:52 pm

Any update?

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Ali3n
Monster Truck
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Posts: 4748
Joined: Mon Sep 27, 2010 2:06 pm
Town: Roodepoort
Vehicle: Jeep Commander 3.0 Limited
Real Name: Francisco the Great
Club VHF Licence: B338
Location: Roodepoort

Thu May 31, 2012 2:02 pm

OOOOMS wrote:Any update?
I am still waiting for my parts. All they could find so far was a small filter on a boost pipe… That wont help me much… No reply to my e-mail.
PRESENTLY DISADVANTAGED
ImageImageImage Link BrokenImageImage Link Broken
Custom built Rock Sliders, Bumpers, Belly protection.... Anything you can think of
Cell: 076 122 3744 E-Mail: fpanaino@gmail.com
Bear Grylls calls it "Ultimate Survival", overlanders call it "Camping"

User avatar
shakir
High Range 2WD
High Range 2WD
Posts: 19
Joined: Fri Oct 30, 2009 8:17 am
Town: Cape Town
Vehicle: Hilux 2.7
Real Name: Shakir

Thu May 31, 2012 2:21 pm

So their after sales service is worse than than their actual work???

I now know where NOT to go, thanks !
Phat Cat

User avatar
Ali3n
Monster Truck
Monster Truck
Posts: 4748
Joined: Mon Sep 27, 2010 2:06 pm
Town: Roodepoort
Vehicle: Jeep Commander 3.0 Limited
Real Name: Francisco the Great
Club VHF Licence: B338
Location: Roodepoort

Fri Jun 01, 2012 3:04 pm

These are the parts which are missing.
Picture of the Vacuume Switching Assembly (Can't get this from TOY - Part number does not exist)
engineA.jpg
engineA.jpg (26.08 KiB) Viewed 4707 times
Diagram - second circle from top fhows the Vacuume filter which leads to the Vacuume Pressure Sensor (Sensor costs R2317)
engineb.JPG
engineb.JPG (20.53 KiB) Viewed 4707 times
Third Picture is what I received back.
enginc.jpg
enginc.jpg (19.7 KiB) Viewed 4707 times
I was asked to retract my complaint with Bosch SA (Which I did) and have this post removed which I have not until I received all the parts. I am not unfair but this is ridiculous. Not only did I wait 2 months for my car but now I have to wait for my parts??? I was planning on putting my car back together again this weekend but now I can’t. We (my wife and I) are struggling to get around with only the one car but I must accept this. I am sorry but not me. This is not a complaint against Bosch SA but against West Rand Diesel & Auto Electrical which unfortunately is a Bosch service center. I have now contacted the Consumer Complaints Commission as well as logged a new complaint with Bosch SA and I will not retract them. Fool me once shame on you but fool me twice same on me.
PRESENTLY DISADVANTAGED
ImageImageImage Link BrokenImageImage Link Broken
Custom built Rock Sliders, Bumpers, Belly protection.... Anything you can think of
Cell: 076 122 3744 E-Mail: fpanaino@gmail.com
Bear Grylls calls it "Ultimate Survival", overlanders call it "Camping"

User avatar
Vlak vark
LR 4WD Full Lockers
LR 4WD Full Lockers
Posts: 760
Joined: Sun Nov 01, 2009 8:55 pm
Town: Phalaborwa
Vehicle: 1995 hilux D/c 4x4 Legend 25 Kzt with top mounted intercooler. long range tank. hankook dynapro duel battery system
Real Name: Nico

Sat Jun 02, 2012 6:06 am

Ek het n vacuum switch (ronde staal ding) wat aan die frottel body kom plus 2 van die switches in die onderste sirkel, nie seker oor die kleur nie wat van van my KZ af kom.
One life, one dream, one toyota

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MOFASA
Monster Truck
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Posts: 3127
Joined: Sun Mar 04, 2012 7:27 pm
Town: Boksburg
Vehicle: 1998 JEEP XJ 4.0............ 4 inch lift.... more mods to follow............ Old vehicle was MOFASA
Real Name: Johno
Club VHF Licence: X119
Location: Boksburg

Sat Jun 02, 2012 4:03 pm

Hey boet check your whatsapp i have those vacume switches
Live Life in the FAST lane....
Forget the past, Embrace the FUTURE!!!!
To 4x4 or not to 4x4 thats the question....
IT'S A JEEP :yahoo: ..... You wouldn't understand....
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